FAQs – Frequently Asked Questions

  1. Is neutral wire required for installing Smart Zigbee Power Light Switch 120 US American Standard Borderless Glass Indoor Control Panel with LED Indicator?
    VOK Smart Zigbee Power Light switches does not require neutral wire to work.
  2. How to connect Smart Zigbee Power Light Switch 120 US American Standard to 5GHz Wi-Fi network?
    VOK Smart Zigbee Power Light Switch 120 US American Standard does not connect to 2.4GHz or 5GHz Wi-Fi directly. It connects to 2.4GHz Wi-Fi via a Zigbee hub.
  3. Does the Smart Zigbee Power Light Switch 120 US American Standard connects to Mobile 4G or 5G network?
    VOK Smart Zigbee Power Light Switch 120 US American Standard connects only to 2.4Ghz Wi-Fi via Zigbee hub. It is possible to connect to Mobile 4G or 5G through smartphone or tablet “Personal Hotspot” 2.4Ghz Wi-Fi via Zigbee hub.
  4. Does VOK Smart Zigbee Power Light Switch 120 US American Standard supports RF433 remote control?
    Unless specified, VOK Smart Zigbee Power Light Switch 120 US American Standard does not supports RF433 remote control.
  5. Is it possible to voice control the VOK Smart Zigbee Power Light Switch 120 US American Standard?
    Yes, it is possible when connected to a third-party smart speaker hub that is sold separately. As stated in the product feature description page, the following voice control hubs are supported.
    Voice Control via Hub (Sold Separately) (Hubs does not work in all countries. Check with hub manufacturer for details.)
    Amazon (Alexa) Echo, Amazon Echo Dot, Amazon Echo Pop, Amazon Echo Show, Amazon Echo Sub, Amazon Echo Studio, Apple HomePod, Apple HomePod Mini, Google Home Mini, Google Nest Audio, Google Nest Hub 7″ inch, Google Nest Hub Max, Google Nest Mini, JD Dingdong, Samsung SmartThings, Tencent Cloud Xiaowei, Tmall Genie, Xiaodu DuerOS, Xiaomi AI Speaker

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