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FAQs – Frequently Asked Questions

1. Is neutral wire required for installing Smart Wi-Fi Power Light Switch 120 US American Standard Borderless Glass Indoor Control Panel with LED Indicator?
   Unless specified, all VOK switches does not requires neutral wire to work.
2. How to connect Smart Wi-Fi Power Light Switch 120 US American Standard to 5Ghz Wi-Fi network?
   VOK Smart Wi-Fi Power Light Switch 120 US American Standard currently only support 2.4Ghz Wi-Fi.
3. Does the Smart Wi-Fi Power Light Switch 120 US American Standard connects to Mobile 4G or 5G network?
   VOK Smart Wi-Fi Power Light Switch 120 US American Standard connects only to 2.4Ghz Wi-Fi. It is possible to connect to Mobile 4G or 5G through smartphone or tablet “Personal Hotspot” 2.4Ghz Wi-Fi.
4. What is the distance of RF433 remote control?
   About 30 meters indoors, about 100 meters in open space (Distance stated is based on lab test. Actual distance is affected by obstacles, partitions, environmental conditions.  Moore obstacles will reduce functioning distance)
5. Is it possible to voice control the Smart Wi-Fi Power Light Switch 120 US American Standard?
   Yes, it is possible when connected to a third-party smart speaker hub that is sold separately. As stated in the product feature description page, the following voice control hubs are supported.
   Voice Control via Hub (Sold Separately) (Hubs does not work in all countries. Check with hub manufacturer for details.)
   Amazon (Alexa) Echo, Amazon Echo Dot, Amazon Echo Pop, Amazon Echo Show, Amazon Echo Sub, Amazon Echo Studio, Apple HomePod, Apple HomePod Mini, Google Home Mini, Google Nest Audio, Google Nest Hub 7″ inch, Google Nest Hub Max, Google Nest Mini, JD Dingdong, Samsung SmartThings, Tencent Cloud Xiaowei, Tmall Genie, Xiaodu DuerOS, Xiaomi AI Speaker