FAQs – Frequently Asked Questions

1. What Is Smart Wi-Fi socket Plug?
   A Smart Wi-Fi socket plug is a smart home IoT device that is connected to the internet via Wi-Fi network at home or at the office. It can be remotely controlled or activated via app installed in Apple iPhones or Android Smartphones and tablets.
2. How to connect VOK Smart Wi-Fi Socket Plug to 5Ghz Wi-Fi network?
   VOK Smart Wi-Fi Socket Plug UK with Real-Time Energy Monitoring currently only support 2.4Ghz Wi-Fi.
3. Does the Smart Wi-Fi plug connects to Mobile 4G or 5G network?
   VOK Smart Wi-Fi Socket Plug UK connects only to 2.4Ghz Wi-Fi. It is possible to connect to Mobile 4G or 5G through smartphone or tablet “Personal Hotspot” 2.4Ghz Wi-Fi.
4. Is it possible to voice control the smart socket?
   Yes, it is possible when connected to a third-party smart speaker hub that is sold separately.
   As stated in the product feature description page, the following voice control hubs are supported.
   Voice Control via Hub (Sold Separately) (Hubs does not work in all countries. Check with hub manufacturer for details.)
   Amazon (Alexa) Echo, Amazon Echo Dot, Amazon Echo Pop, Amazon Echo Show, Amazon Echo Sub, Amazon Echo Studio, Apple HomePod, Apple HomePod Mini, Google Home Mini, Google Nest Audio, Google Nest Hub 7″ inch, Google Nest Hub Max, Google Nest Mini, JD Dingdong, Samsung SmartThings, Tencent Cloud Xiaowei, Tmall Genie, Xiaodu DuerOS, Xiaomi AI Speaker